Shipping policy
*Delivery Delay Update*
"Our courier, Royal Mail, are experiencing occasional postal delays as a result of increased demand. We are very sorry for any inconveniences caused."
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched.
Domestic (UK) Shipping Rates and Estimates
Our delivery options are flat rate, meaning they are the same regardless of order value or quantity. Please see below for information on our UK delivery options:
GloCharge & GlowStation Only
- Standard Delivery (2-5 Days) - FREE
- Premium Delivery (1-2 Days) - £2.99
Everything else
- FREE UK Delivery (10-25 Days) - FREE
International Shipping (Worldwide)
We offer worldwide international shipping. Please see below for information on our worldwide delivery options:
GloCharge Only
Europe: Standard Shipping (3-5 Days) - £1.99
United States: Standard Shipping (6-7 Days) - £2.99
World Zone 2: Standard Shipping (6-7 Days) - £2.99
World Zone 3: Standard Shipping (6-7 Days) - £2.99
Everything else
- FREE Worldwide Shipping (10-25 Days) - FREE
You can find out which world zone your country is included in by clicking here: https://www.royalmail.com/international-zones
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Cablenova is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status on our Track Your Order page, where you can receive instant information about the exact location and status of your order. Please allow up to 24 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your 'Out for Delivery' confirmation email, please contact us at order@cablenova.com with your name, tracking number and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at order@cablenova.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at contact@cablenova.com.