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Frequently Asked Questions

When will my order be dispatched?

Your order will be processed and dispatched at 5pm, Monday to Friday.

If you've placed your order on Saturday (after 3pm) or Sunday, please allow until Monday for your order to be dispatched.


Where can I find delivery information?

We provide free UK delivery on every order, regardless of order value or quantity.

You can see a detailed breakdown of our shipping options on our Shipping Policy Page.


How can I track my order?

To track your order, simply visit our Tracking Page and enter your order number and email address.

You can also enter the tracking number we sent you in the dispatch confirmation email.


What payment methods do you accept?

The payment methods that we accept include:

All major credit/debit card providers - Visa, American Express, Maestro, Mastercard.

Secure Payments - PayPal, Apple Pay, Google Pay and Shop Pay.

How do I claim the 1 year guarantee?

If your product breaks within 1 year of purchase, we'll send you a new one completely free of charge.

Please visit our Guarantee Page to see if you're eligible to submit a request.

Can I cancel my order?

To make sure you receive your order as soon as possible, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.

Free UK Delivery

FREE UK Delivery On All Orders

1 Year Guarantee

1 Year Guarantee On All Orders


1 Tree Planted For Every Order

Secure Payment

Apple Pay, PayPal, Google Pay