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Guarantee

At Cablenova, achieving 100% customer satisfaction is our top priority. That's why we've decided to include a free 1 year guarantee with every order that is placed on our site, regardless of order value or quantity.


This means that if your item breaks as a result of poor quality within one year of purchase, we will send you a replacement completely free of charge.


Please see below to check if you are eligible to claim our 1 year guarantee:


You are eligible to claim our 1 year guarantee if...

  • Your product has broken unexpectedly and without an obvious reason or cause.
  • You have followed all safety instructions and user guidance included in the user manual that you received with your order.
  • You have just received your item and it doesn't work.
  • You can provide proof of purchase - full name, order number, email address etc.

You ARE NOT eligible to claim our 1 year guarantee if...

  • You have used the product carelessly and incorrectly (according to the user manual).
  • You have accidentally damaged the product.
  • You have purposefully damaged the product.
  • You cannot provide proof of purchase - full name, order number, email address etc.

Submit A Guarantee Claim Request

If you think you're eligible and would like to submit a guarantee claim request, please choose one of the following options:

Email Us

Contact us via email.
Fill out the form and receive a reply within 24 hours.
Click the button below to get started.


Apple iMessage

Chat to us live on Apple iMessage.
Message us the word "Guarantee" and we'll reply ASAP with further instructions.
Click the button below to get started.
*Only available on Apple Devices*


WhatsApp

Chat to us live on WhatsApp.
Send us the word "Guarantee" and we'll reply ASAP with further instructions.
Click the button below to get started.

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FREE UK Delivery On All Orders

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1 Year Guarantee On All Orders

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